Iqor - Call Centre Agents {Wallerfield}

Qualifications/ Experience

  • 5 CXC / CAPE passes including English
  • At least one (1) years’ experience in a customer oriented or data entry role preferably on phones
  • General PC knowledge
  • Ability to work in a fast-paced environment and multi-task
  • Must be detail oriented and possess good oral and written communication skills
  • Excellent grammar, voice and diction
  • Dynamic interpersonal and judgment skills
  • Professional demeanor and dependable work ethic

Duties / Responsibilities:

  • Answering inbound telephone call enquiries, product questions, and service accounts professionally and efficiently in a fast- paced work environment
  • Respond to customer's requests, and comments appropriately and effectively online, using the appropriate in house tools
  • Gather data and document proper systems per customer requirements
  • Resolve customer’s technical enquiries and descalate accordingly
  • Must have Excellent data entry, MS Word and internet navigation skills
  • Must Possess Excellent Researching Skills and be able to resolve customer queries within defined timeframes.

Once you possess the above qualifications please send an email to Rishi Gopaul with the subject "Kadalia told me to send" to

  • Please ensure a cover letter accompany your application.